Returns and Refunds
How can I return my items?
You can return your items within 14 days of receipt. Please send us your return request using the following return form. We will send you a return slip immediately. Please enclose this with your return so we can identify the return.
Which shipping service provider should I use to send the return?
You can return your item using any of your preferred shipping providers. We work with DHL as a business partner and recommend using DHL for your return.
How should I package the return?
It's best to use the original boxes from the shipment. Please pack everything so that the goods reach us undamaged. We can only fully refund goods that reach us without defects.
How long does it take until I get my money back?
After receiving the return, our returns team will check the goods for completeness and defects. If everything is OK, our system will authorize the refund to the payment service provider, and you'll receive your money back within 14 days.